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Frequently Asked Questions
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What are the pricing options for Soul Bloom Vault?For a limited time during the launch period, all pricing options are available at special founders' rates: Monthly Subscription: £17 per month for full access to all images, digital products, and custom GPTs. Annual Subscription: £57 per year, giving you a discounted rate for committing annually. Lifetime Access: £77 one-time payment for lifetime access to all current and future Vault resources. This is the best value option and secures your access for life. These founders' prices are available for a limited time only, and rates will increase once the launch period ends. Lock in your access at these special prices before they go up!
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Can I upgrade from a monthly to an annual or lifetime subscription?Yes! You can upgrade your subscription at any time. If you’re on the monthly plan and decide you want to commit to an annual or lifetime membership, contact us at hello@soulbloomvault.com and we will get it all set up.
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Will my subscription price ever increase?As a founding member, your subscription price will remain the same as long as your membership remains active. If you cancel and choose to re-subscribe later, you may lose access to the original pricing and will be subject to the current rates at that time.
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How do I cancel my subscription?You can cancel your subscription at any time by logging into your account and navigating to the subscription settings. Once canceled, you’ll continue to have access to the Vault until the end of your current billing period, after which your access will be revoked. If you change your mind, you’re welcome to re-subscribe at any time.
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What happens if I cancel my subscription?If you cancel your subscription, you’ll retain access to the Vault’s content until the end of your current billing cycle. After that, your access will be revoked. Please note that if you’re on a special founder's or discounted plan, canceling your subscription may result in losing access to that pricing, should you choose to re-subscribe later.
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Can I get a refund after becoming a member?Due to the nature of digital products, we do not offer refunds on monthly, annual, or lifetime subscriptions. Once access to the Vault has been granted, all sales are final. This policy helps us maintain the value of the exclusive content within the Vault. If you have any concerns or technical issues, please reach out to our support team, and we will be happy to assist.
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What should I do if I’m having trouble accessing the Vault?If you’re having trouble logging into the Soul Bloom Vault or accessing content, first ensure you’re using the correct login credentials. If you’ve forgotten your password, you can reset it via the “Forgot Password” link on the login page. If the issue persists, please contact our support team either via live chat or email at support@soulbloomvault.com for further assistance.
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I can’t download an image or file—what should I do?If you’re unable to download an image or file from the Vault, try clearing your browser cache and refreshing the page. If the problem continues, check your internet connection or try using a different browser. Should the issue persist, please contact our support team via live chat or email us at support@soulbloomvault.com for help.
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What should I do if I encounter a broken link or missing file?If you come across a broken link or notice a missing file, please report it to our support team right away at support@soulbloomvault.com. We’ll work to resolve the issue as quickly as possible so you can continue enjoying all the Vault’s resources.
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Why are the images or files taking a long time to download?Because the images in the Soul Bloom Vault are provided at a high resolution (300dpi), the file sizes can be larger than standard web images. Download times may vary depending on your internet speed and the size of the files. If your download is taking longer than expected, try downloading during off-peak internet usage times or ensure that your connection is stable.
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What browsers are supported for using the Vault?The Soul Bloom Vault is compatible with all modern browsers, including Google Chrome, Firefox, Safari, and Microsoft Edge. For the best experience, we recommend keeping your browser up to date. If you encounter issues, try switching browsers to see if that resolves the problem.
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How do I contact technical support?If you need further assistance, our support team is here to help! You can reach out to us via live chat or email us at support@soulbloomvault.com. We aim to respond to all inquiries within 24-48 hours.
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